|
Client Services & Support
|
|
for EBT products
|
|
|
|
Training
|
Conversions
|
Add-In Mailing Lists |
Other Client Services
|
Requests for Form Changes
|
Training
|
We always want our customers to be able to get the most out of the system that
they purchased. In order to ensure that you have all the learning tools
available to you, EBT has the following training guidelines for all products
- All training has to be scheduled in advance. We schedule on a first-come,
first-serve basis. {In the event that the scheduled time is missed, due to
unavoidable circumstances at EBT, we will do everything we can to re-schedule at
your convenience.} It is wise to try to reserve training time at least 5
business days in advance.
- Before any training can be started, either full payment or a payment plan has to
be initiated. Full payment or the initial payment & payment plan have to be
received before training can start.
- Additional training hours can be requested at any time. The cost for each
training hour is outlined in the attached ‘Fees & Services’ schedule.
|
|
About the Training Sessions:
|
Training sessions are conducted via WebEx and the telephone with our Technical
Support personnel. The training sessions can be requested for up to two
hours. An initial training session covers an overview of the Book-It application
that you are using, all the features and functions that you have purchased. The
initial training session with purchase of Book-It is always free.
Training Costs
|
Request a Training Session
|
|
On-Site Training:
|
On-site training sessions are available. If there are five or more personnel,
on-site training can aid in getting the entire office up and running. All
on-site training sessions have to planned out at least 21 days in advance.
On-Site Training Costs
|
Request a Training Session
|
|
Conversions
|
If you have databases or 'lists' that you want to convert into Book-It,
first consider using the Import/Export routine. The Import/Export routine is
available for all Book-It series software except for contracts and add-on
products (i.e. Production Event Worksheets- PEMWksht)
At times, we are requested to convert data from different databases to
Book-It. What we need from you in order to accomplish a successful
conversion is:
- A Tab Delimited file for each 'table' or 'module' that you want us to convert.
For example, a file for artists would be one 'table' a file for contracts would
be another table.
- We will require some assistance from you and your staff on the mapping of your
database fields to our.
There is a base fee of $ 250.00 per table conversion, where we receive the file
in tab delimited format, with "field names" in the first row of the database.
All conversions must be scheduled in advanced, and are scheduled on a
First-Come, First- Serve basis. Conversion time requires up to 20 working days,
from the time that we receive your data. If we don’t have sufficient information
from you, or cannot get the answers that we need, the conversion process can
take much longer.
What if I can't provide our data in 'Tab Delimited' format? Our charge to
convert it to a tab delimited format is $65.00 per hour, plus any extra expenses
we may incur for contacting and/or working with third parties. |
How To Start the Conversion Process:
|
How do you 'start' the conversion process - or determine if a conversion is even
feasible.
- First contact EBT
with your initial request, providing us with as
much information as possible.
- Next, we will request you send a sample of the data to be converted.
- Once we receive the data, we will analyze it to determine if a data conversion
is feasible and necessary.
** Steps 1- 3 are free of charge **
- We provide with a summary of our analysis and estimated cost for conversion.
If we can have assistance from you in "mapping" the old database fields to the
new Book-It fields - you conversion cost(s) will be much lower.
- Once an estimation is agreed upon, a 50% deposit will be required
- We will coordinate actual conversion dates and database exchanges with you.
Actual conversion exchanges - usually occur on a Friday. Remember, the database
has to be in comma-delimited format, prior to sending it to EBT.
What we need from you in order to accomplish a successful conversion is:
- The database. The format of the database if you know it.
- Assistance in ‘mapping’ the fields on the old database to the ones in Book-It
2000.
Estimated Conversion Cost. There is a base fee of $ 250.00 per table..
All conversions must be scheduled in advanced, and are scheduled on a
First-Come, First- Serve basis. Conversion time requires up to 20 working days,
from the time that we receive your data. If we don’t have sufficient information
from you, or cannot get the answers that we need, the conversion process can
take much longer.
|
Add-In Mailing Lists
|
From time to time, EBT offers Add-In mailing lists, from third parties, where we
receive data from third party, and then make it available to our clients. EBT
will automatically format and incorporate the data for your database - to the
point to where you only have to run the import function. The cost of the
databases differ based upon content. Please
contact EBT about Mailing Lists
.
|
Other Client Services
|
|
Website Hosting:
|
Through an agreement with one our partner's, CommStat.com - we can offer
web-hosting to current clients.
Hosting Costs
You can click to CommStat to be set up on Web Hosting.
(Please note the discount will be applied once CommStat
has verified that you are client of EBT). Hosting via CommStat.com will allow
you to automatically upload your artist's itineraries - as well as information
about each one of your artist.
|
|
Automated Back-up & Housing of Book-It Data:
|
Although everyone knows that backing up of data is a good thing; knowing it and
being able to do it are two different things. EBT has now implemented an
automatic back-up system which automatically archives all your data related to
Book-It -AND-
also sends it to EBTs server's for safekeeping.
REMEMBER! Just backing up your data doesn't
help, if you don't have an offsite copy. If you don't use our service - please
make your own backups - and take those back-up files off-site.
Back-Up Prices
|
|
Request to Change Forms or Enhancements:
|
Enhancements and Form Changes do happen. We can make changes as
requested.*
Please provide as much detail as possible. Custom forms and reports will be
built to your exact specifications - no assumptions will be made. Please as
specific and detailed as possible.
Request a Form Change
|
|
* Requests may not be possible and if so will be explained to client. |
