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What our customers are saying:
George Michailow of Fast Lane International: "Thank you for being there
for Fast Lane International from day 1. You are the most supportive, helpful and
responsive company when it comes to customer service , tech support and trouble
shooting. I added you to my Company's favorites page and give youabig thumbs up"
Tom Ingegno of OmniPop: “I've been using Book-It since 1992 and I'm very
happy with the results. Changes and updates have always been customized for our
needs.”
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Our Story & Promise
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Technology Solutions
for Business Needs Since 1984
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Nothing seems to be more frustrating then knowing what you want and not being
able to have it. That was Merle’s problem in 1984 when he was a concert promoter
and needed a way to keep track of his artists, budget, contracts, contacts
(which at the time would have been in a rolodex),
venues and purchasers. So, Merle did the logical thing and created a booking
system that he needed and worked the way a booking agent and concert promoter
needed it to.
It didn’t take long for other agents and concert promoters to see the Book-It
program Merle had created and wanted to use this time saver for themselves. In
1986 EBT opened its door to sell Book-It!, the first version of our powerful,
well-used and time-tested booking agency software.
Nearly thirty years later our technology and software has changed and adapted
to all the technological changes with innovation and stability. This
very website you’re looking at was originally developed in 1993. Although the
colors, graphics, and layouts may have changed there is one thing that has not:
our commitment to customer service (and our love of colors).
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We at EBT pride ourselves on our relationships with our customers and the
service we provide. We have customers that have been with us since 1992. In fact
Tom Ingegno
from
OmniPop
bought Book-It when it was a DOS Program and has upgraded with us through all
the incarnations of the Book-It program as technology has improved. It has also
been said by one client that "they really have their act together".
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How do we keep clients for so long? It’s simple: we take the time to know and
understand our customers needs so that we can provide them the best service and
product possible. We believe in quality and results and our software and
services provide that for our clients. By taking the time to understand what you
need we ensure your satisfaction with Book-It, and any service that EBT
provides.
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Meet Our Owner: Kelli Helmuth
(As told in her own words.) |
Hello,
I’m Kelli Helmuth. A little bit about me personally: I’m a self-proclaimed news junkie, music
promoter, and dog lover. Meaning I'm nosy and want to know what is going
on in the world, any chance to promote music I take, and I own a dog, and would
own several, but my beloved terrier wouldn't appreciate that.
Like many people I really enjoy social media.which means I get to do much of the linking and communicating on
Facebook, Google+, and
Twitter
I may look young but I have been in this business for nearly twenty years. I
began working for Merle in 1999 and fell in love with this company. I'm always
excited by the ideas and innovations of our team, and I'm proud to be the owner
now.
Merle is a wealth of information but he’s met his match in me when playing his
infamous game of, “Name that Song, Artist, and Year.”
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When I first started in this business I did two things: answer phones and
filing. I hated filing (still do), but I loved when I answered phones and could
actually help people. Although customer support has its challenges
I truly do enjoy helping our customers and those who are looking for help.
One of my first memories of working the phones is when I accidentally called a wrong number.
I started to apologize for the error, but the male voice on the
other end asked if I knew where I had called? I answered ‘no’ and the voice
asked where I was calling from, I replied, “Texas”. He then proceeded to say,
“Well Texas you just called Brooklyn, New York. I hope you have a great day!” I
said to him, “Thank you, I will and I hope you do too!”
That one conversation has stuck with me for years and influenced the way I
answered the phones and looked at customer service.
From then on I wanted to be like that Brooklyn voice and welcome people, even if
they were a wrong number. Here at EBT you get more than just a software company
you get guidance and a voice on the phone you can count on to help you. That’s
our guarantee and my personal vow.
You can contact us through
Facebook, Google+,
Twitter ,
Email
, or phone (817-485-5658). You’ve landed at EBT and we hope you have a great
day! |
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Meet the Founder: Merle
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Merle, started his musical career off early. By the
time he was nine years old he had learned that there should be an ‘11’ on the
amp volume, especially when blasting out Johnny Cash.
With music a constant companion Merle learned how
to play the drums and by the time he was in college was playing with the band,
Constellations.
From playing in a band Merle became a booking agent and then a concert promoter,
promoting such bands as Night Ranger, the Guess Who, Otis Day, John Kay with
Steppenwolf, Saga, and Starship.
While Merle was out promoting he started to need a system that would help him
keep track of everything.
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When he couldn’t find a system he could use he sat
down and wrote his own program in 1984 called, Book-It.
Several booking agents and other promoters noticed what he was using and asked
Merle if they could use the system too.
Merle said yes and thus began,
Entertainment Business & Technology. Once Book-It began to take off Merle
stepped away from concert promoting and started to sell his software. |
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Today, many years later, Merle is still in the technology business creating
software that is written for booking agents, promoters, and artists. With a
unique insider knowledge Merle has been able to help hundreds of people by
helping them to become
more organized, market their artists better, and to help their agents to truly make a
positive financial impact on their business.
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Merle knows what works and
what doesn’t. Although no longer managing the day-to-day operation of EBT Merle
is still available for consultations or guidance. He can help you with your entertainment business needs with
straight facts, no BSing, and great results. Just don’t change his radio. He has
been in agencies, he owns his own business and he understand this industry.
He can help you navigate through software to reach a solution that you feel
comfortable with and are happy to use.
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Please contact us
here
with any questions or needs you may have. |
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