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What our customers are saying:

George Michailow of Fast Lane International: "Thank you for being there for Fast Lane International from day 1. You are the most supportive, helpful and responsive company when it comes to customer service , tech support and trouble shooting. I added you to my Company's favorites page and give youabig thumbs up"

Tom Ingegno of OmniPop: “I've been using Book-It since 1992 and I'm very happy with the results. Changes and updates have always been customized for our needs.”


Client Services & Support
for EBT products
Home FAQs Tech Support How To's Client Services
Training   |  Conversions   |  Add-In Mailing Lists   | Other Client Services   |  Requests for Form Changes

Training
We always want our customers to be able to get the most out of the system that they purchased. In order to ensure that you have all the learning tools available to you, EBT has the following training guidelines for all products
  • All training has to be scheduled in advance. We schedule on a first-come, first-serve basis. {In the event that the scheduled time is missed, due to unavoidable circumstances at EBT, we will do everything we can to re-schedule at your convenience.} It is wise to try to reserve training time at least 5 business days in advance.
  • Before any training can be started, either full payment or a payment plan has to be initiated. Full payment or the initial payment & payment plan have to be received before training can start.
  • Additional training hours can be requested at any time. The cost for each training hour is outlined in the attached ‘Fees & Services’ schedule.
About the Training Sessions:
Training sessions are conducted via WebEx and the telephone with our Technical Support personnel.  The training sessions can be requested for up to two hours.  An initial training session covers an overview of the Book-It application that you are using, all the features and functions that you have purchased. The initial training session with purchase of Book-It is always free.

Training Costs   |  Request a Training Session

On-Site Training:
On-site training sessions are available.  If there are five or more personnel, on-site training can aid in getting the entire office up and running.  All on-site training sessions have to planned out at least 21 days in advance.

On-Site Training Costs   |  Request a Training Session

Conversions
If you have databases or 'lists' that you want to convert into Book-It, first consider using the Import/Export routine.  The Import/Export routine is available for all Book-It series software except for contracts and add-on products (i.e. Production Event Worksheets- PEMWksht)

At times, we are requested to convert data from different databases to Book-It. What we need from you in order to accomplish a successful conversion is:
  • A Tab Delimited file for each 'table' or 'module' that you want us to convert.  For example, a file for artists would be one 'table' a file for contracts would be another table.
  • We will require some assistance from you and your staff on the mapping of your database fields to our.
There is a base fee of $ 250.00 per table conversion, where we receive the file in tab delimited format, with "field names" in the first row of the database.

All conversions must be scheduled in advanced, and are scheduled on a First-Come, First- Serve basis. Conversion time requires up to 20 working days, from the time that we receive your data. If we don’t have sufficient information from you, or cannot get the answers that we need, the conversion process can take much longer.

What if I can't provide our data in 'Tab Delimited' format? Our charge to convert it to a tab delimited format is $65.00 per hour, plus any extra expenses we may incur for contacting and/or working with third parties.

How To Start the Conversion Process:
How do you 'start' the conversion process - or determine if a conversion is even feasible.
  1. First contact EBT  with your initial request, providing us with as much information as possible.
  2. Next, we will request you send a sample of the data to be converted.
  3. Once we receive the data, we will analyze it to determine if a data conversion is feasible and necessary.

    ** Steps 1- 3 are free of charge **

  4. We provide with a summary of our analysis  and estimated cost for conversion.  If we can have assistance from you in "mapping" the old  database fields to the new Book-It fields - you conversion cost(s) will be much lower.
  5. Once an estimation is agreed upon, a 50% deposit will be required
  6. We will coordinate actual conversion dates and database exchanges with  you.  Actual conversion exchanges - usually occur on a Friday.  Remember, the database has to be in comma-delimited format, prior to sending it to EBT.
What we need from you in order to accomplish a successful conversion is:
  • The database. The format of the database if you know it.
  • Assistance in ‘mapping’ the fields on the old database to the ones in Book-It 2000.

Estimated Conversion Cost.  There is a base fee of $ 250.00 per table.. All conversions must be scheduled in advanced, and are scheduled on a First-Come, First- Serve basis. Conversion time requires up to 20 working days, from the time that we receive your data. If we don’t have sufficient information from you, or cannot get the answers that we need, the conversion process can take much longer.


Add-In Mailing Lists
From time to time, EBT offers Add-In mailing lists, from third parties, where we receive data from third party, and then make it available to our clients.  EBT will automatically format and incorporate the data for your database - to the point to where you only have to run the import function.  The cost of the databases differ based upon content.  Please contact EBT about Mailing Lists .

Other Client Services
Website Hosting:
Through an agreement with one our partner's, CommStat.com - we can offer web-hosting to current clients.
Hosting Costs

You can click to CommStat to be set up on Web Hosting.  (Please note the discount will be applied once CommStat has verified that you are client of EBT).  Hosting via CommStat.com will allow you to automatically upload your artist's itineraries - as well as information about each one of your artist.

Automated Back-up & Housing of Book-It Data:
Although everyone knows that backing up of data is a good thing; knowing it and being able to do it are two different things.  EBT has now implemented an automatic back-up system which automatically archives all your data related to Book-It -AND- also sends it to EBTs server's for safekeeping.

REMEMBER! Just backing up your data doesn't help, if you don't have an offsite copy.  If you don't use our service - please make your own backups - and take those back-up files off-site.
Back-Up Prices

Request to Change Forms or Enhancements:
Enhancements and Form Changes do happen.  We can make changes as requested.* Please provide as much detail as possible. Custom forms and reports will be built to your exact specifications - no assumptions will be made. Please as specific and detailed as possible.
Request a Form Change
* Requests may not be possible and if so will be explained to client.